At OnStreet, LLC, we offer our customers guaranteed satisfaction. If you are not completely satisfied with your purchase, you may return or exchange your merchandise within 30 days of placing your order.
All products are triple checked through our extensive quality control procedures before shipment.
Customers have 30 days to send back purchases made directly through out site. Returns postmarked after 30 days will be refused and sent back at the customer's expense.
Items may only be returned to us in an unopened package. Products must be in UNUSED AND BRAND NEW CONDITION. If the product is used, damaged, and does not have the tags on it, we will not accept it back. This includes visible signs of use including deodorant/cosmetic stains, perfume, scents, etc. We will not reimburse you for shipping fees. Please pack your returns carefully.
Final Sale Items
Final sale items are not eligible for a return or exchange.
If an item you ordered does not fit, you may exchange it for a bigger size or a different product. We are unable to charge customers the difference for higher priced items, so if you select a new product, it must be for equal or lesser value.
Once we receive your return item(s) back to our facilities, we will proceed with your exchange. Please include a copy of the return form and your exchange information so we can process your return to your specifications.
Buyer accepts full responsibility for all shipping costs.
Refunds are issued back to the original form of payment used for the purchase. Kindly note that it can take 3-4 working days for the payment to show on your account after the refund has been processed. Please keep in mind that original shipping fees are non-refundable.
Please include your order number and desired items for exchange if mailing us back a package.
Returns are processed within 2-3 business days of being delivered back to our facility.